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Help with travel

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This page has information on our patient transport service and on claiming back transport costs.

Patient transport service

You may be entitled to use our patient transport service if you or your child is unable to use public transport, for example due to disability or illness.

To find out whether you qualify to use this service, you will need to be assessed by a member of the patient transport assessment team. This involves a brief telephone interview and is completely confidential. The assessment has to be carried out at least 48 hours before your appointment.

If you think you may be eligible, please call 020 7188 2888.

Help with travel costs

If eligible, you may be able to claim back some of your travel costs to Evelina London Children's Hospital. There are two forms of reimbursement – one to claim for public transport expenses and the other to claim for the London congestion charge (if you have travelled by car).

Claiming for public transport

If you are on a low income or benefits you may be entitled to reclaim your travel costs, to and from hospital. You will need to provide proof that you are receiving one of the following:

  • income support
  • working families tax credit
  • working disabled person tax credit
  • income based job seekers allowance
  • a certificate of low income called an HC2 (AG2) or HC3 (AG3).

When arriving for your appointment, let the reception staff know you want to claim back transport fares. They can fill out the right form for you.

To reclaim the money, take the completed form, with proof of your travel costs to the cashier's office. You can find this at St Thomas' Hospital, on the ground floor, North Wing corridor (opposite the hairdresser).

Claiming back congestion charge payments

Evelina London is located in the congestion charging zone, but you may be eligible to claim back your congestion charge if your child:

  • has a weakened immune system, needs regular therapy or assessment, or needs recurrent surgical treatment; and
  • the member of staff caring for you has completed the appropriate claim form, confirming your child is too ill, weak or disabled to travel on public transport.

You will need to pay the congestion charge for the day that you drive to the hospital. At your child's appointment, the staff caring for them will assess whether they are eligible for reimbursement.

If they are, you will need to provide your congestion charge receipt or receipt number, and the registration number of the vehicle that you travelled in to your appointment.

A travel claim form will be completed and signed by your doctor, nurse or other health professional. You will then be able to claim the charge back via our cashier's office. You can find this at St Thomas' Hospital, on the ground floor, North Wing corridor (opposite the hairdresser).

Find out more about the congestion charging NHS reimbursement scheme on the Transport for London website.

Patient transport service

To see if your child is eligble for patient transport, please call us for an assessment.

Tel: 020 7188 2888

Cashier's office

Ground floor, North Wing corridor (opposite the hairdressers)
St Thomas' Hospital
Westminster Bridge Road
London SE1 7EH

Tel: 020 7188 2329

Opening hours:

Monday to Thursday: 9.30am-2pm, 2.30pm-4.30pm

Friday: 9.30am-2pm, 2.30pm-4.15pm

Lambeth Palace Road entrance closed 18-19 November

The main entrance to Evelina London Children's Hospital will be closed from 5am Saturday 18 - 8pm Sunday 19 November and there will be no access in or out of the hospital through these doors.

For directions on how to access the building, please visit our directions page.

Evelina London Children’s Hospital
St Thomas’ Hospital,
Westminster Bridge Road, London SE1 7EH
Tel: 020 7188 7188

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