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Coming to hospital as an outpatient

Ocean reception area at Evelina London

Most patients first visit us as an outpatient. Our hospital outpatient clinics are held at Evelina London Children’s Hospital, St Thomas' Hospital and in the community at the Mary Sheridan Centre for Child Health.

Your child's appointment letter explains where to go for their appointment and how to get there. And you'll have a text message from us as well, reminding you about the date, time and location of the appointment.

Where to find our outpatient clinics 

Level 0 – Ocean

Ocean is our main outpatient department. It is on the ground floor (level 0) of Evelina London and includes:

  • 21 clinical rooms
  • four height and weight rooms
  • two dedicated psychology rooms
  • a gym.

The blood test centre and pharmacy are nearby. On any given day, a range of clinics will be run by many different doctors and nurses.   

A self check in kiosk at Evelina London
A self check-in kiosk at Evelina London

Families visiting Ocean can check-in using the electronic kiosks in the main entrance of the hospital. Please bring your child's appointment letter with you on the day of your visit. The letter includes a bar code which can be scanned at the kiosk to let us know that you have arrived.

At the kiosk, you’ll be able to confirm your address, GP address and mobile telephone number and tell us of any changes that need to be made.

If you have forgotten your letter, you can still use the check-in kiosks by entering your child’s gender, date of birth and postcode.

Level 1 – Arctic (Walrus zone)

The heart service (paediatric cardiology) clinics are held in the Walrus zone. Walrus has its own reception and waiting area so please go straight up to the first floor if you have an appointment in a Walrus clinic.

Level 1 – Arctic (Penguin zone)

Penguin is the main patient department for children's urology and kidney (nephrology) services, although some of these clinics also run on Ocean.

Penguin has its own reception and waiting area so please go straight up to the first floor if you have an appointment in a Penguin clinic.

Children’s Neurosciences Centre (Newcomen Centre), St Thomas’ Hospital

A 'cocoon' pod at the Newcomen Centre
A cocoon pod

Our Children’s Neurosciences Centre has dedicated facilities designed to meet the needs of the young patients of our neurosciences service. The environment is calm and a ‘cocoon pod’ in the waiting area helps children relax before their consultation.

Clinic rooms have sliding walls to hide equipment and there are hoists to help move children with disabilities. State-of-the-art video equipment records assessments so these can be shared with parents and other health professionals. 

Please note that this area is on the first floor, block B of the South Wing of St Thomas’ Hospital rather than in Evelina London Children’s Hospital.

Please go straight there rather than Evelina London Children’s Hospital where a receptionist will welcome you and check you in.

Ear, nose and throat (ENT) outpatient department, St Thomas’ Hospital

Our ENT (ear, nose and throat) department offers appointments with children's ENT consultants, audiologists and speech and language therapists. 

Please note that this department is on the second floor of Lambeth Wing of St Thomas’ Hospital rather than in Evelina London Children’s Hospital.

Please go straight there rather than Evelina London Children’s Hospital where a receptionist will welcome you and check you in.

Mary Sheridan Centre for Child Health

We run a number of general children's clinics in the community to bring these services closer to the homes of our local families.

Find out more about the Mary Sheridan Centre, and the services we provide there.

CQC ratings: our children's hospital

cqc-hospital-341


Evelina London Children’s Hospital
St Thomas’ Hospital,
Westminster Bridge Road, London SE1 7EH
Tel: 020 7188 7188

CQC ratings: our community services

cqc-community-341

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