If your child has been invited for a face-to-face appointment or procedure, it’s important you still come (even during the national lockdown – medical appointments are still allowed).
To help keep everyone safe, only one parent or carer can attend. No other family or friends can visit.
See all our information about COVID-19, including steps we are taking to keep you safe.

It's safe to come to Evelina London

Posted on Thursday 5th November 2020
Dylan at Evelina London's hospital receiving care

Dylan receiving treatment at our hospital

If your child has been invited for a face-to-face appointment or procedure, it’s important you still come (even if local COVID-19 restrictions have changed).

Dylan smiling

Craig Ravenhill, 31, from Doncaster in Yorkshire, has been attending appointments at Evelina London with his eight-year-old-son, Dylan, who has a rare kidney condition. Dylan attends the hospital twice a week to take part in a clinical trial.

Craig said: “I feel very reassured by the changes the hospital has made. The hospital feels very ordered and calm and everyone is very good at keeping their distance. The signs explaining where you stand are very clear and helpful. It’s very easy to navigate and staff are on hand to show people where to go.

“When I visit I honestly have no worries and Dylan looks forward to his appointments and seeing his nurses and doctors. The staff are very thorough in their approach to tackling COVID-19 and are great at explaining the changes to children such as the importance of hand hygiene.

“Coming to Evelina London involves a two-hour train journey from Doncaster and sometimes we have to use the tube, but I’ve had no issues using public transport. The trains and tube have largely been quiet so it’s very easy to keep your distance from other passengers.

“Dylan’s appointments are vital to his health and since he has been taking part in the trial we have seen a huge improvement to his condition. It’s great that the hospital has made changes so all patients can safely continue their care.”

If your child has an appointment with us, please read the letter (and text message) carefully as it will tell you if your appointment is in person or virtual. If you have a face-to-face appointment with us, there are extra measures in place to make sure you and our staff are safe

Some of the extra steps we are taking at this time include:

  • requesting all staff and visitors sanitise their hands on entering the building 
  • following government advice on wearing face coverings 
  • rooms and equipment are thoroughly cleaned between appointments
  • only one parent or carer can accompany a child to their appointment
  • gaps between appointments and fewer clinics running at the same time to limit the number of people in the building.

Guy’s and St Thomas’ NHS Foundation Trust, which includes Evelina London, has also launched a ‘Stay Safe, Keep Apart’ campaign with signs guiding patients where to wait and queue safely to maintain social distancing.

Shona Perkins, lead nurse for infection prevention and control, at Evelina London, said: “The safety of our patients and staff is of utmost importance to us and we have taken extra steps to make sure they are as safe as possible when they visit our hospital and community sites.”

Dr Sara Hanna, Medical Director at Evelina London, said: “It’s understandable that our patients and their families are feeling anxious or concerned about attending their appointments, but I want to reassure them that our services are open and it’s very safe to come to our hospitals and community sites.

“If you have been contacted about bringing your child for a face-to-face appointment, a specialist doctor has considered the risk of your child coming to the appointment, against the risk to their health of not attending.

“Skipping appointments or delaying seeking medical attention can lead to delayed diagnosis or treatment, which can have serious consequences for your health. We are still here for all our patients, including patients who need urgent and emergency care, so if you need to be seen it’s vital that you attend our hospital.”

©  Guy's and St Thomas' NHS Foundation Trust.
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