Information on COVID-19 (also known as coronavirus)

Posted on Wednesday 30th September 2020

We are here for you and your family

We have put all of our information together on this page about COVID-19. You can also speak to the doctor or nurse caring for your child.

For the latest government guidance related to COVID-19 please visit GOV.UK and for the latest NHS guidance please visit NHS 111

Our emergency department is always open

Our emergency department (A&E) at St Thomas’ Hospital is open as usual.

If you are in need of urgent care, please attend.

If you have an emergency, call 999. 

During the current situation, it can be confusing to know what to do, but it is important that you seek help when you need it. Read our guidance (PDF 163Kb) on when you should attend our emergency department.

Planned appointments and admissions

Virtual appointments

A number of our appointments are now being offered virtually rather than face-to-face. If this is the case, a telephone or video call has been arranged by your clinical team. Please make sure you check your appointment letter and text to avoid a wasted journey. 

Face-to-to face appointments

If you and your child have been invited to come in for a face-to-face appointment at our hospital or one of our community sites, we are taking some extra steps at this time to make sure you and our staff are safe. We want you to come to the appointment and would like to reassure you that we are doing all we can to minimise any risk. We have also created a page for children and young people about what to expect when you arrive for your appointment.

Getting in touch

If you need to get in touch with the team caring for your child, this will be via the usual routes unless you hear otherwise. You can find contact details for our services on our website. You can also call us about appointments on 020 7188 4000 (Monday to Friday, 8am to 7pm) and admissions on 020 7188 9098 (Monday to Friday, 9am to 5pm). Our teams are dealing with an increased amount of contacts at this time but they will do their best to get back to you as soon as possible. 

Visiting our hospital and community centres

See our visitor policy explaining our current visitor restrictions and steps you can take to prevent the spread of infection. 

If you have symptoms of COVID-19 or have been told to isolate

Please do not visit our sites or come for a planned, face-to-face appointment if you, your child or anyone in your household have one of the symptoms of COVID-19. However, our emergency department is always open if your child needs urgent medical help because of the symptoms.

The main symptoms are:

  • high temperature
  • new, continuous cough
  • loss or change to your sense of smell or taste.

If you have any one of these symptoms, current NHS advice is to stay at home (self-isolate) – do not leave your home or have visitors. Read more about what to do:

Please also do not come if you have been told to isolate due to travel or contact with other people who have tested positive for COVID-19. If this does happen please let our team know so your appointment can be offered to another family and we can reschedule your appointment to another time.

The safety of our families and staff is our top priority. Find out about the extra steps we are taking at this time to make sure you and our staff are safe.

Services with special arrangements

Some of our services have special arrangements at this time. Please visit the following website pages to find out more:

  • Dental
  • Cleft - for orthodontic or dental emergencies

Preparing for surgery 

Please be aware that there are currently special arrangements for surgery to ensure everyone’s safety.

If you have any questions, please speak to your surgical team.

Treating patients with COVID-19

Our Trust is continuing to treat patients with COVID-19 at this time. Our experienced team is well prepared for this. All patients with known or suspected COVID-19 are being treated as per Public Health England instructions on isolation and infection prevention and control.

Children and young people can get COVID-19, but this is generally a mild disease. Find out more about COVID-19 in children on the NHS website.

Paediatric Multisystem Inflammatory Syndrome in children

We know you may be concerned about a rare COVID-19 related condition in children, called Paediatric Multisystem Inflammatory Syndrome (called PIMS-TS or PIMS for short).

This condition has only been seen in a very small number of children and is treatable with early detection. Concerned parents or carers should seek medical help if their child becomes ill by:

  • contacting NHS 111 or your family doctor for urgent advice
  • dialling 999 in an emergency

If a professional tells you to go to hospital, please follow their advice, and remember that our emergency department is always open for those who need it. Please read our guidance (PDF 163Kb) with further advice on attending our emergency department.

More information and support

All the latest information can be found at the NHS website and the official UK Government website. This includes information about the virus and what to do if you develop symptoms.

Read tips for families  from our Evelina London sleep team.

Read ‘Coronavirus, a book for children’(PDF), a children's book created with help from Dr Sarah Carman, a clinical psychologist working in neurosciences at Evelina London. It has been published by Nosy Crow and is illustrated by Axel Scheffler.

Information for children is available on the BBC Newsround website, including specific advice if children are feeling upset by the news.

The World Health Organisation (WHO) have provided advice for parents and carers to support with children feeling stressed by the coronavirus situation (PDF).

Further information about the services at Guy’s and St Thomas’ is available on the Guy’s and St Thomas’ website.

You will find the latest information on avoiding catching or spreading COVID-19 on the NHS website


©  Guy's and St Thomas' NHS Foundation Trust.
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