Staying safe at our hospital and community sites

Ocean at Evelina London. There are green stay safe stay apart signs on the floor encouraging social distancing.Face-to-face appointments

If you and your child have been invited to come in for a face-to-face appointment at our hospital or one of our community sites, we are taking some extra steps at this time to make sure you and our staff are safe.

If you have been contacted about bringing your child for a face-to-face appointment, a specialist doctor has considered the risk of your child coming to the appointment, against the risk to their health as a result of a delayed diagnosis or treatment. We want you to come to the appointment and would like to reassure you that we are doing all we can to minimise any risk.

We understand that you may be worried about coronavirus, particularly if you, or someone you live with, may be vulnerable. If you have any questions or concerns, please speak to the doctor or nurse caring for your child.

If you or your child have symptoms of coronavirus

Please do not visit our hospital or community sites if you, your child or anyone in your household (including your extended bubble) have any coronavirus symptoms. The latest symptom list and other up-to-date information can be found at

If you come to the hospital with any symptoms, you will not be allowed in. If you feel that your child still needs to attend their appointment, even though they have symptoms, please do not travel until you have spoken to a member of the outpatient team (using the contact number on your appointment letter) or your clinical specialist, who can then make necessary arrangements.

Arriving at your appointment

Please be aware that your journey may take longer than usual so please allow extra time to get to our hospital or community sites. However, please try not to arrive at the department more than 10 minutes before your appointment. In order to comply with social distancing requirements, we are staggering our appointment times and significantly reducing our waiting space. If you arrive early, you may be asked to wait outside the building. Please be aware there might also be times when you have to queue and wait.

What happens when you come for an appointment

  • As we are limiting the number of people visiting our hospital and community centres, you will be asked to show proof of your child’s appointment when you arrive at the entrance. Please remember to bring along your appointment letter.
  • To keep the number of people in our buildings as low as we can, we have changed our visiting policy to allow only one parent or carer to come with a child to their appointment. We also ask that you do not bring any other family members, including siblings, to our hospital or community sites.
  • All staff and visitors need to sanitise their hands with hand gel provided. Find out more about maintaining good hand hygiene
  • All adult staff and visitors should follow the Government guidelines about face masks and social distancing wherever possible.
  • You may be asked to put on a face mask if you are not already wearing your own face coverings. Masks will be provided when you arrive. Please continue to wear a mask if you are less than two metres from another person. For more advice, visit the website.
  • It is important to keep a safe distance from other patients, and from staff where possible
  • Please follow any signs which explain where to wait and queue safely.

You may also be asked to:

  • show your appointment confirmation before being allowed to enter our buildings
  • follow the one-way system at entry and exit points
  • walk on the left in main corridors
  • use the stairs rather than the lifts if possible. We’re limiting the number of people using our lifts and prioritising those who need them more, such as those with disabilities. 

Some of these measures may mean that you and your child need to queue at peak times. 

Information about specific services

Watch a film about what to expect

This video explains how Guy's and St Thomas', including Evelina London, are keeping everyone safe.

Travel advice

Please visit the Transport for London (TfL) website for the most up-to-date information about travelling to our hospital or community centres.

If you have to use public transport, you should follow Government regulations on social distancing, and wearing a mask. You can also use gloves and hand sanitisers.

A green poster from our hospital and community sites that says: stay safe, keep apart. There is a picture of two people on a bench leaving a wide space between them.

Our new signs

When you come to your appointment, you will notice our ‘stay safe and keep apart’ signs. These are to remind everyone about social distancing measures.

Thank you 

We appreciate that these changes will be challenging for some families, and we thank you for your patience and support during this time. Please understand that these measures are to make sure we can give care to those who need it most, while keeping our patients, their families and our staff safe. Find out more about our response to COVID-19.

More information 

Find out more about COVID-19 and how we are keeping our patients and families safe.

Read the latest Government advice about COVID-19.

©  Guy's and St Thomas' NHS Foundation Trust.
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