If your child has been invited for a face-to-face appointment or procedure, it’s important you come unless you hear otherwise. See all our information about COVID-19, including our most current visiting information.

Staying safe at our hospital and community sites


If you and your child have been invited to come in for a face-to-face appointment at our hospital or one of our community sites, we are taking some extra steps at this time to make sure you and our staff are safe.

If you have been contacted about bringing your child for a face-to-face appointment, a specialist doctor has decided this is best for your child. We want you to come to the appointment and would like to reassure you that we are doing all we can to minimise any risk.

We understand that you may be worried about coronavirus, particularly if you, or someone you live with, may be vulnerable. If you have any questions or concerns, please speak to the doctor or nurse caring for your child.

Extra steps we are taking to keep you safe

  • Rooms and equipment are cleaned between appointments.
  • All staff and visitors will regularly sanitise their hands and follow government advice on wearing face coverings.
  • Only two parents or carers can come with a child to their appointment.
  • We have gaps between appointment times and fewer clinics on at once. This means we have fewer people in our buildings and we can stay safe by keeping apart.
  • We have signs to explain where to wait and queue safely.
  • We are asking people every time they visit our hospital or come for an appointment if they have any symptoms of coronavirus. They will not be allowed in if they, or anyone in their household, has symptoms.

If you or your child have symptoms of coronavirus

Please do not visit our hospital or community sites if you, your child or anyone in your household have any coronavirus symptoms. The latest symptom list and other up-to-date information can be found at nhs.uk/coronavirus.

If you come to the hospital with any symptoms, you will not be allowed in. If you feel that your child still needs to attend their appointment, even though they have symptoms, please do not travel until you have spoken to a member of the outpatient team (using the contact number on your appointment letter) or your clinical specialist, who can then make necessary arrangements.

Watch a film about how we are making our patients feel safe

This video explains how Guy's and St Thomas', including Evelina London, are keeping everyone safe.

Travel advice

Please visit the Transport for London (TfL) website for the most up-to-date information about travelling to our hospital or community centres.

If you have to use public transport, you should follow Government regulations on social distancing, and wearing a mask. You can also use gloves and hand sanitisers.

Thank you 

We appreciate that these changes will be challenging for some families, and we thank you for your patience and support during this time. Please understand that these measures are to make sure we can give care to those who need it most, while keeping our patients, their families and our staff safe. Find out more about our response to COVID-19.

More information 

Find out more about COVID-19 and how we are keeping our patients and families safe.

Read the latest Government advice about COVID-19.