If your child has been invited for a face-to-face appointment or procedure, it’s important you come unless you hear otherwise. See all our information about COVID-19, including our most current visiting information.

Face-to-face appointments

Find out about changes we have made to keep families and staff safe 

Planned appointments and procedures

Coming to our hospital or community centres for appointments  

We continue to provide virtual appointments wherever possible at this time. We have had lots of positive feedback over the past few months from families and staff about these appointments.

If your child has been invited to come in for a face-to-face appointment at our hospital or one of our community sites, we are still taking some extra steps to make sure families and our staff are safe. These include wearing masks in some areas to protect our most vulnerable patients and allowing only two parents or carers to come with a child. This means we have less people in our buildings.

Find out more about the extra steps that are in place and what to expect when you arrive for your appointment.

Arriving at your appointment

Please try not to arrive at the department more than 10 minutes before your appointment. We are staggering our appointment times and have reduced our waiting space. If you arrive early, you may be asked to wait outside the building. Please be aware there might also be times when you have to queue and wait.

What happens when you come for an appointment

  • You will be asked to show proof of your child’s appointment when you arrive at the entrance. Please remember to bring along your appointment letter.
  • To keep the number of people in our buildings as low as we can, we have changed our visiting policy to allow only two parents or carers to come with a child to their appointment. Please do not bring any other family members, including siblings..
  • All staff and visitors need to sanitise their hands with hand gel provided. Find out more about maintaining good hand hygiene
  • You may be asked to put on a face mask in certain areas of Evelina London (for example in our emergency department). If so, masks will be provided. Children under 11 will not be expected to wear a mask in these areas.
  • Please follow any signs explaining any distancing measures in place to protect our most vulnerable patients at this time. 

What to expect

We have made a special website page for children and young people about what to expect at our face-to-face appointments during the COVID-19 pandemic.