If your child has been invited for a face-to-face appointment or procedure, it’s important you still come unless you hear otherwise.
To help keep everyone safe, only one parent or carer can attend. No other family or friends can visit.
See all our information about COVID-19, including steps we are taking to keep you safe.

Face-to-face appointments

Find out about changes we have made to keep families and staff safe 

Planned appointments and procedures

Coming to our hospital or community centres for appointments 

Families will be invited for face-to-face appointments where it is not possible to provide care virtually. We are arranging appointments based on who has waited the longest, as well as those children and young people whose care is more urgent as assessed by our clinical team.

We will continue to provide virtual appointments wherever possible. If you have been offered a virtual appointment this will have been done in agreement with your clinical team. We have had lots of positive feedback over the past few months from families and staff about these appointments, although we continue to learn how to offer this in the best way for everyone. 

If your child has been invited to come in for a face-to-face appointment at our hospital or one of our community sites, we are taking some extra steps to make sure families and our staff are safe. This includes having gaps between appointments, fewer clinics on within a building, and allowing only one parent or carer to come with a child.. This means we have less people in our buildings and we can stay safe by keeping apart.

If you have been contacted about a face-to-face appointment, a specialist doctor has considered the risk of coming to the appointment, against the risk to health as a result of a delayed diagnosis or treatment. We want you to come to the appointment and would like to reassure you that we are doing all we can to minimise any risk.

Find out more about the extra steps that are in place and what to expect when you arrive for your appointment.

Arriving at your appointment

Please try not to arrive at the department more than 10 minutes before your appointment. We are staggering our appointment times and have reduced our waiting space. If you arrive early, you may be asked to wait outside the building. Please be aware there might also be times when you have to queue and wait.

What happens when you come for an appointment

  • You will be asked to show proof of your child’s appointment when you arrive at the entrance. Please remember to bring along your appointment letter.
  • To keep the number of people in our buildings as low as we can, we have changed our visiting policy to allow only one parent or carer to come with a child to their appointment. Please do not bring any other family members, including siblings..
  • All staff and visitors need to sanitise their hands with hand gel provided. Find out more about maintaining good hand hygiene. Although there has been an easing of restrictions in some settings, official government advice is that COVID-19 safety measures do not change for healthcare settings.You will be asked to put on a face mask if you are not already wearing your own face coverings. Masks will be provided when you arrive. Please continue to wear a mask if you are less than two metres from another person.
  • Please follow any signs which explain where to wait and queue safely.

You may also be asked to:

  • follow the one-way system at entry and exit points
  • walk on the left in main corridors
  • use the stairs rather than the lifts if possible. We’re limiting the number of people using our lifts and prioritising those who need them more, such as those with disabilities. 



What to expect

We have made a special website page for children and young people about what to expect at our face-to-face appointments during the COVID-19 pandemic.
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