If your child has been invited for a face-to-face appointment or procedure, it’s important you still come unless you hear otherwise.
To help keep everyone safe, only one parent or carer can attend. No other family or friends can visit.
See all our information about COVID-19, including steps we are taking to keep you safe.

Information for visitors to our hospitals

Changes to visiting due to coronavirus (also known as COVID-19)

Our visiting policy changed on 8 January 2021

Since the beginning of the pandemic we have only been able to allow one parent or carer to be with a child in our hospital at a time to make sure we can do our best to stay safe by keeping apart. However, due to the current situation our visiting policy has changed.

Only one parent or carer is allowed to be with a child in our hospital. Parents and carers will not be able to swap over.

Each child will have a named parent or carer on our system and we will only allow the parent/carer on this list to enter our hospital.

Although this decision is in line with other children’s hospitals, it has not been an easy one to make. We understand this will cause some disruption and also distress, particularly for those of you with children who are with us for long time.

However, the level of COVID-19 infection outside of the hospital is at such a high level that we believe this is something we must do now. We must reduce the number of people in the hospital at any one time and the number of people in any one area in our hospital. This helps us to make sure we can continue to keep your child, your family, and our staff safe by keeping apart. The more people we have on a ward at once, or in the hospital, the more difficult it will be for us all to keep apart as there will be less space. This increases the risk of infection spreading between us.

We believe it is really important that we are fair and consistent with all our families, but there will be some very rare exceptions to this new visiting policy. We have a process in place to allow these exceptions which we oversee directly to ensure consistency. We do need to stress that there will be very few exceptions.

We are asking families to support us to do as much as we can to protect everyone at this very difficult time. Our visitor policy has been created with medical experts to make sure we are doing the best we can. We will review this decision weekly to make sure it is in place for the absolute minimum amount of time. However it is unlikely to change in the foreseeable future.

Keeping your child safe is our top priority, and we thank families for their patience, support and cooperation as we continue to prevent the risk of COVID-19 together.

For the latest information on coronavirus see our dedicated web page.

There have also been some recent changes to our entrance


We welcome and encourage visitors and the involvement of parents carers. 

This page gives you general information about visiting Evelina London. You may also want to check our ward pages which have more specific information about each ward's visiting hours and any restrictions that may apply.

Visitor numbers

Usually two visitors per patient are allowed at any one time. This is to make sure that your children get the rest they need and other patients are not disturbed. However, if there is an infection on the ward, we may restrict this to one visitor per patient.

Visiting hours vary, so please check with the ward you are visiting.

If you are unable to visit during these hours, we may be able to be more flexible. Please ask a nurse on the ward for more information.

Most wards also operate a protected mealtimes period, where you will be asked to leave so that our patients can eat without interruption.

Sometimes we need to shorten visiting times to protect the welfare and privacy of all our patients. If this is the case, we will give you more information.

Phoning and writing to your child

There are lots of ways you and friends and family can contact your child. Find out more about ways you can keep in touch.

Preventing the spread of infection

We take cleanliness and infection prevention very seriously, but need your help to keep our infection rates low. 

  • Infectious illnesses – If you have, or think you might have an infectious condition, please contact the relevant ward before visiting. This is especially important if you have chicken pox, measels, diarrhoea or vomiting as these infections can pose a serious risk to our patients.
  • Hand washing – please use the hand rub dispensers at the entrance of every ward to clean your hands on entering or leaving a ward. Some wards may also ask you to wash your hands before entering.
  • Flowers – please check with staff before bringing flowers. Flowers are not allowed in some areas as the water in the vase poses an infection risk.
  • Extra infection control measures – from time to time we may need to move patients out of the main ward. This is usually if they have an infectious condition that poses a risk to others or to protect them from infection. If this is the case, nursing staff will tell you about any precautions you need to take and whether there are any restrictions to visiting.

Smoking

Staff, patients and visitors are not permitted to smoke or use e-cigarettes anywhere on our hospital and community premises including the grounds and gardens. 

For more information, see the Guy's and St Thomas' NHS Foundation Trust website.

Can relatives and friends stay at the hospital?

We have visitor accommodation at both hospitals. See our accommodation page for details.

Support

Support is available to you and your family from a range of different services, including:

Contacts

If you have a question which isn't answered here, please:

  • talk to a member of staff
  • call us on
    020 7188 4444 
©  Guy's and St Thomas' NHS Foundation Trust.
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