If your child is accepted into our service, we'll arrange an appointment to talk with you about your child's needs. We'll explain how we can help you and work with you to set goals for you and your child.
Appointments usually last 30 minutes to 1 hour.
After your first appointment, we may offer you:
- another assessment of your child's needs
- strategies to use at home
- advice and support to your child's teachers
- coaching sessions for you as a parent or carer. These may be in a group or individually and may be provided virtually or in person
- sessions for your child either at home, school or our clinic
- recommendations for specialist equipment or seating in your child's nursery or school
How long will the intervention last?
We'll work with you over a number of sessions to address your priorities and give you and your child the skills you need. At the end of this time, we'll discharge you from our service.
Changing or cancelling your appointment
If you cannot attend your appointment for any reason, please call us on 020 3049 8181 as soon as possible. We can try to arrange a more suitable appointment time for you.
Please note you can only reschedule your appointment twice.
Our discharge policy
If you do not attend and do not let us know in advance, we'll assume you no longer need our service and you will be discharged.
Accessing the service in different languages
An interpreting service is available for all appointments. Please let us know if you need an interpreter and what language would be best.
If you need to speak to your therapist before coming to your appointment, language line can be used to make that language is not a barrier to communication. You can access the language support service on 020 7188 8815 or email LanguageSupport@gstt.nhs.uk.
Your experience with us
We aim to provide an unbiased service to meet your needs, values and priorities, so that your experience is a positive one. We are keen to improve our services and value your hearing your stories about your experience with us. We will sometimes ask you to complete surveys to find out what you think about our services so that we can continue to improve our care.