Families praise the care at Evelina London and Royal Brompton Hospital

Posted on Wednesday 22nd December 2021
Evelina London building

The outside of Evelina London hospital

Evelina London Children’s Hospital and the children’s services at the Royal Brompton Hospital have been ranked amongst the best in the country.

Families were invited to take part in the national children’s hospital survey by the Care Quality Commission from November 2020 to January 2021.

Parents rated Evelina London as significantly better than the national average in five key areas including parents feeling involved in their child’s care, staff playing with patients who are in hospital, and facilities for parents during overnight stays. There was also positive feedback for staff keeping parents informed of their child’s care while in hospital, and being able to ask staff questions about their child’s treatment.

Evelina London was also praised as a positive outlier by the CQC for care of young patients and their families aged between 0-7 years, with care being significantly much better than expected when compared to other Trusts. This is the second time the children’s hospital has been marked as a positive outlier.

For overall score, Evelina London ranked the third highest nationally amongst similar Trusts, and the Royal Brompton was amongst the top three in London.

Marian Ridley, Chief Executive of Evelina London, said: “We’re so pleased that Evelina London has been ranked as one of the best children’s hospitals in the country according to the families we treat. This is testament to the hard work and dedication of our staff during such a challenging time.

“Across the Trust, putting our children, young people and families at the heart of what we do is vital, and we’re delighted to hear that the expertise of the dedicated teams at Evelina London and the Royal Brompton has been recognised. We will look carefully at the results to identify areas for improvement so that we continue to respond to crucial feedback from families.”

Now part of Guy’s and St Thomas’ NHS Foundation Trust, paediatric services at the Royal Brompton Hospital performed, ‘much better than expected’ for the experiences of patients aged 8 to 15. The hospital also witnessed a 7% increase in parent satisfaction with overnight stays.

Dr Richard Grocott-Mason, Chief Executive Officer of Royal Brompton and Harefield Hospitals, complimented the positive feedback: “The fantastic survey findings reinforce the belief that every patient deserves the best possible care, which is central to our organisation. I am immensely proud that the hard work and expertise of our paediatric teams has been recognised and appreciated by patients and their families.”