This accessibility statement applies to: https://www.evelinalondon.nhs.uk/
This website is run by Evelina London.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- read and use most of the website while zoomed in up to 400%
- navigate most of the website using just a keyboard
- navigate most of the website using a screen reader
- navigate most of the website using speech recognition software
There are many options for you to customise your web browser and device that could help you to navigate this and other websites more easily. AbilityNet has helpful advice on how to make your device easier to use.
How accessible this website is
Parts of this website are known to have barriers. For example:
- several documents, mainly in PDF format, haven't been designed for accessibility
- audio descriptions are missing for some videos
- while zoomed in on some of the site pages, a fixed header obscures most of the content
- images in a gallery component are inaccessible using keyboard alone
- visual changes to expand and collapse components are not announced for screen reader users
Feedback and contact information
To get information from this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us.
If you cannot view our maps to find your way around our hospitals, contact our Patient Advice and Liaison Service (PALS) for directions.
Language support
We provide interpreting and translation services through the language support department. This can be in the form of face-to-face, video or telephone.
If you need an interpreter, or information about the care you are receiving in the language or format of your choice, please contact the service providing your medical care. You can also contact the language support service by emailing gstt.languagesupport@nhs.net.
Reporting accessibility problems with this website
If you find any problems which aren't listed on this page, or think that we're not meeting the requirements of the accessibility regulations please email gstt.digitalteam@nhs.net to let us know.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website's accessibility
Evelina London is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
- Controls for a gallery component are not keyboard accessible (2.1.1 Keyboard)
- A visible keyboard focus indicator is missing for some links and linked (functional) images (2.4.7 Focus Visible)
- A fixed header takes up most of the content on the some pages (1.4.10 Reflow)
- Decorative images have not been hidden from screen reader announcements (1.1.1 Non-Text Content)
- Linked (functional) images have insufficient alternative text descriptions (1.1.1 Non-Text Content)
- An audio description has not been provided for video (1.2.3 and 1.2.5 Audio Description)
- Interactive components are inaccessible to assistive technology users (4.1.2 Name, Role, Value)
- Visual styling has been used to denote the current page in the menu and navigation but this is not conveyed to assistive technology users (4.1.2 Name, Role, Value)
PDFs
This website includes PDF and Word documents that are essential to providing our services. We acknowledge that some of our documents may not be fully accessible, and we will be reviewing them to determine the best approach and will update this statement with more details once the review is complete. There are currently 472 PDF documents on this website
What we're doing to improve accessibility
- we've already fixed several images across the website and are continuing the process of updating all decorative and linked (functional) images to ensure alternative text is appropriate.
- We use online tools to perform a readability test and carry out basic accessibility checks when uploading new content to the website.
3rd party content
We use 3rd-party supplier, Shorthand, for some components on our webpages, which currently have accessibility limitations. We acknowledge these issues and are actively exploring solutions with the suppliers to improve accessibility.
Content that's not within the scope of the accessibility regulations
- We use YouTube as our video player on some pages. This is a free service, and we are not in control of the player itself and so are not able to fix any accessibility issues identified with the player.
- We plan to keep some of the documents that were uploaded before 23 September 2018 and are not essential to our services. These are statutory documents and declarations.
Preparation of this accessibility statement
This statement was prepared on 24 September 2020.
It was last reviewed on 20 January 2026
The website was last tested in May 2022 by Nomensa who performed an expert evaluation of 10 pages against all level A and AA success criteria of WCAG 2.1. Content was selected to make sure a good representation of different pages, templates and components were tested as well as key content.