Accessibility statement for Evelina London website

This accessibility statement applies to:

This website is run by Evelina London.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • read and use most of the website while zoomed in up to 400%
  • navigate most of the website using just a keyboard
  • navigate most of the website using a screen reader
  • navigate most of the website using speech recognition software

There are many options for you to customise your web browser and device that could help you to navigate this and other websites more easily. AbilityNet has helpful advice on how to make your device easier to use.

How accessible this website is

Parts of this website are known to have barriers. For example:

  • several documents, mainly in PDF format, haven't been designed for accessibility
  • audio descriptions and text transcripts are missing for some videos
  • while zoomed in on some of the site pages, a fixed header obscures most of the content
  • images in a gallery component are inaccessible using keyboard alone
  • visual changes to expand and collapse components are not announced for screen reader users
  • animation effects have been used on some pages which may distract, cause nausea or headaches for some users

Feedback and contact information

To get information from this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us.

If you cannot view our maps to find your way around our hospitals, contact our Patient Advice and Liaison Service (PALS) for directions.

Reporting accessibility problems with this website

If you find any problems which aren't listed on this page, or think that we're not meeting the requirements of the accessibility regulations please email to let us know.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide interpreting and translation services through the language support department. This can be in the form of face-to-face, video or telephone.

If you need an interpreter, or information about the care you are receiving in the language or format of your choice, please call 020 7188 8815 or email

Technical information about this website's accessibility

Evelina London is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations.

  • Controls for a gallery component are not keyboard accessible (2.1.1 Keyboard)
  • A visible keyboard focus indicator is missing for some links and linked (functional) images (2.4.7 Focus Visible)
  • A fixed header takes up most of the content on the some pages (1.4.10 Reflow)
  • Decorative images have not been hidden from screen reader announcements (1.1.1 Non-Text Content)
  • Linked (functional) images have insufficient alternative text descriptions (1.1.1 Non-Text Content)
  • Video-only content does not have an appropriate alternative – such as text transcript (1.2.1 Audio-only and Video-only)
  • An audio description has not been provided for video (1.2.3 and 1.2.5 Audio Description)
  • Colour has been used as the only method of conveying information for links (1.4.1 Use of Colour)
  • Interactive components are inaccessible to assistive technology users (4.1.2 Name, Role, Value)
  • Visual styling has been used to denote the current page in the menu and navigation but this is not conveyed to assistive technology users (4.1.2 Name, Role, Value)


This website includes PDF and Word documents that are essential to providing our services and that do not comply with the accessibility standards. Documents published after 23 September 2018 and any other documents essential to providing our services will be converted into accessible html pages in a phased manner. We have started on this programme of work. There are currently 446 PDF documents on this website.

What we're doing to improve accessibility

The information below outlines key actions we are taking to improve the accessibility of our website:

  • we've already fixed several images across the website and are continuing the process of updating all decorative and linked (functional) images to ensure alternative text is appropriate
Item of workStatus

Ensure all our embedded videos from YouTube have a transcript


Add skip to main content link on every page.

In progress

Improve our ARIA information

In progress

Removing our parallax scrolling website pages


Remove photo gallery carousels


Improve visibility of our links 

In progress

Improve contrast of our focus indicators 

In progress

Preparation of this accessibility statement

This statement was prepared on 24 September 2020.

It was last reviewed on 23 May 2022.

We regularly commission an independent accessibility audit on a sample of pages to highlight areas requiring improvement.

The website was last tested in May 2022 by Nomensa who performed an expert evaluation of 10 pages against all level A and AA success criteria of WCAG 2.1. Content was selected to make sure a good representation of different pages, templates and components were tested as well as key content.