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Accessibility statement for Evelina London website

This website is owned and managed by Evelina London.

We want as many people as possible to use our website. For example, you should be able to:

  • zoom in up to 300% without problems
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader, including the most recent versions of NVDA and TalkBack.

We've worked hard to make the website text as simple to understand as possible.

There is advice available online to help you make your device easier to use if you have a disability, including from the AbilityNet charity.

How accessible is this website?

We know some parts of this website are not yet fully accessible:

  • We have a large number of documents, mainly in PDF format, and these haven't been designed for accessibility

How to get information in an accessible format

Contact us if you need information on this website in a different format, such as accessible PDF, large print, easy read, audio recording or braille.

If you cannot view our maps to find your way around our hospitals, contact our Patient Advice and Liaison Service (PALS) for directions.

Reporting accessibility problems

If you find any problems which aren't listed on this page, or think that we're not meeting the requirements of the accessibility regulations then email digitalteam@gstt.nhs.uk to let us know.

Enforcement procedure

If you contact us with a complaint and you're not happy with our response, contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

Contacting us by phone or visiting us in person

We provide interpreting and translation services through the language support department. This can be in the form of face-to-face, video or telephone.

If you need an interpreter, or information about the care you are receiving in the language or format of your choice, please call 020 7188 8815 or email languagesupport@gstt.nhs.uk.

Technical information about this website’s accessibility

Evelina London is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Inaccessible documents – the website includes PDF and Word documents that are essential to providing our services and that do not comply with the accessibility standards. Documents published after 23 September 2018 and any other documents essential to providing our services will be converted into accessible html pages. We have started on this programme of work.

What we are doing to improve accessibility

We are actively looking to improve the accessibility of our website and have acted on the results of our most recent independent accessibility audit.

Item of workStatus

Add transcript for all videos embedded from our YouTube channel


Improve colour contrast across the website, including our header and menus


Add visible keyboard focus for all elements on the site.


Add skip to main content link on every page.


Add pause/stop button to looping images on home page.


Improve accessibility of forms, adding in keyboard focus and screen reader error message when incomplete form is submitted.


Add ARIA landmarks to all pages for Banner, Navigation, Search, Main and ContentInfo.


Add ‘aria-controls’ and ‘aria-expanded’ attributes to all show/hide links.


Preparation of this accessibility statement

This statement was prepared on 24 September 2020. It was last reviewed on 24 September 2020.

We regularly commission an independent accessibility audit on a sample of pages to highlight areas requiring improvement. The last independent audit was done in August 2019.