Strike action is taking place across our services from Saturday 24 February to Wednesday 28 February. We'll contact your directly if your or your child's care is affected. We're sorry for any distress that delays to your care may cause.

Patient Advice and Liaison Service (PALS)

PALS can:

  • give you information about our services
  • listen to your comments, compliments or concerns
  • help you to resolve, any problems or issues that you have with our services
  • give you information about our formal complaints process and independent advocacy services

Contacting PALS

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Visit us

St Thomas' Hospital

Main entrance
St Thomas' Hospital
Westminster Bridge Road
London SE1 7EH

Guy's Hospital

Ground floor
Guy's Hospital
Great Maze Pond
London SE1 9RT

Call us

Phone: 020 7188 8801

You may get an answering machine if the team is busy or if the office is closed. Please leave a message and we'll return your call as soon as possible.

Email us

Email: pals@gstt.nhs.uk

We aim to respond to emails within 1 working day. If you have emailed PALS and have not received a reply, please check your junk or spam folder for our reply.

Write to us

PALS
St Thomas' Hospital
Westminster Bridge Road
London SE1 7EH

Contact

Phone: 020 7188 8801 

We're available by phone Monday to Friday, 9am to 5pm.

Email: pals@gstt.nhs.uk

We aim to respond to your email within 1 working day.

Office opening hours: Monday to Friday, 10am to 4pm

The PALS office at Guy's Hospital is closed 1pm to 1.30pm.