The Royal College of Nursing has announced that industrial action will take place on Monday 6 and Tuesday 7 February. We'll contact you if your care or your child's care is affected. Ambulance workers are planning strike action on Friday 10 February. Learn more.

A number of transport strikes are due to take place this February. If you or your child has an appointment at one of our hospitals or community centres, please plan ahead and do all you can to attend. If you need to cancel your appointment, please contact your clinical team.

Patient Advice and Liaison Service (PALS)

The Patient Advice and Liaison Service (PALS) offers you support, information and assistance.

PALS can...

  • give you information about our services
  • listen to your comments, compliments or concerns
  • help you to resolve, any problems or issues that you have with our services
  • give you information about our formal complaints process and independent advocacy services.

Contacting PALS


Visit us

Main entrance, St Thomas' Hospital, Westminster Bridge Road, London SE1 7EH

Ground floor, Guy's Hospital, Great Maze Pond, London SE1 9RT

Call us

Phone: 020 7188 8801

You may get an answering machine if the team is busy or if the office is closed. Please leave a message and we'll return your call as soon as possible.

Email us


We aim to respond to emails within 1 working day. If you have emailed PALS and have not received a reply, please check your junk or spam folder for our reply.

Write to us

St Thomas' Hospital
Westminster Bridge Road
London SE1 7EH.


Tel: 020 7188 8801

Opening hours: Monday-Friday, 9am-5pm.