Please bear with us as we upgrade our patient electronic health record system across our hospitals and community services from 5 October.
Strike action is taking place in October. We'll contact you directly if you or your child's appointment is affected.

Patient Advice and Liaison Service (PALS)


PALS can...

  • give you information about our services
  • listen to your comments, compliments or concerns
  • help you to resolve, any problems or issues that you have with our services
  • give you information about our formal complaints process and independent advocacy services.

Contacting PALS


Visit us

Main entrance, St Thomas' Hospital, Westminster Bridge Road, London SE1 7EH

Ground floor, Guy's Hospital, Great Maze Pond, London SE1 9RT

Call us

Phone: 020 7188 8801

You may get an answering machine if the team is busy or if the office is closed. Please leave a message and we'll return your call as soon as possible.

Email us


We aim to respond to emails within 1 working day. If you have emailed PALS and have not received a reply, please check your junk or spam folder for our reply.

Write to us

St Thomas' Hospital
Westminster Bridge Road
London SE1 7EH.


Tel: 020 7188 8801 (telephone service available Monday-Friday, 9am-5pm)

Office opening hours: Monday-Friday, 10am-4pm. The PALS office at Guy's Hospital is closed 1pm-1.30pm.