Patient Advice and Liaison Service (PALS)

The Patient Advice and Liaison Service (PALS) offers you support, information and assistance.

PALS can...

  • give you information about our services
  • listen to your comments, compliments or concerns
  • help you to resolve, any problems or issues that you have with our services
  • give you information about our formal complaints process and independent advocacy services.

Contacting PALS

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Visit us

Main entrance, St Thomas' Hospital, Westminster Bridge Road, London SE1 7EH

Ground floor, Guy's Hospital, Great Maze Pond, London SE1 9RT

Call us

Phone: 020 7188 8801

You may get an answering machine if the team is busy or if the office is closed. Please leave a message and we'll return your call as soon as possible.

Email us

Email: pals@gstt.nhs.uk

We aim to respond to emails within 1 working day. If you have emailed PALS and have not received a reply, please check your junk or spam folder for our reply.

Write to us

PALS
St Thomas' Hospital
Westminster Bridge Road
London SE1 7EH.

Contact

Tel: 020 7188 8801

Opening hours: Monday-Friday, 9am-5pm.