Evelina Mediation Service

An independent, confidential service supporting families, patients and healthcare professionals

Watch our film about the Evelina Resolution Project to learn about the mediation service.

The Evelina Mediation Service is a free, independent, confidential service supporting families, patients and health professionals to resolve conflict.

Conflict can happen for many different reasons. These situations are difficult and stressful for everyone involved. Often, they are resolved by allowing people time to talk and think things through but if agreement can’t be reached, the Evelina Mediation Service may be able to help.

The service is provided by independent mediators from The Medical Mediation Foundation.

What is mediation?

Mediation is a voluntary process which gives those involved in a disagreement a chance to talk things through, supported by a trained and independent mediator.

The mediator is there to support everyone and make sure their thoughts and feelings are heard and, hopefully, find a way forward which everyone can accept.

Who can use the mediation service?

The Evelina Mediation Service is available to parents, patients and staff at Evelina London Children’s Hospital.

Referral requests can be made by:

How can I access it?

You can acess the service by making a referral by email to evelina@medicalmediation.org.uk or by phone or text to 07802 783184.

We'll respond as soon as possible on weekdays (excluding public holidays) and within 48 hours. Please leave a voicemail message if we cannot answer the phone.

More information

For more information, download our Evelina Mediation Service leaflet (PDF 48KB), or pick up a copy from reception areas and on the wards.


Email: evelina@medicalmediation.org.uk 

Call or text: 07802 783184