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Evelina Mediation Service

An independent, confidential service supporting families, patients and healthcare professionals

Watch our film about the Evelina Resolution Project to learn about the mediation service.

The Evelina Mediation Service is a free, independent, confidential service supporting families, patients and health professionals to resolve conflict.

Conflict can happen for many different reasons. These situations are difficult and stressful for everyone involved. Often, they are resolved by allowing people time to talk and think things through but if agreement can’t be reached, the Evelina Mediation Service may be able to help.

The service is provided by independent mediators from The Medical Mediation Foundation.

What is mediation?

Mediation is a voluntary process which gives those involved in a disagreement a chance to talk things through supported by a trained and independent mediator.

The mediator is there to support everyone and make sure their thoughts and feelings are heard and, hopefully, find a way forward which everyone can accept.

Who can use the mediation service?

The Evelina Mediation Service is available to parents, patients and staff at Evelina London Children’s Hospital.

Referral requests can be made by:

How can we access it?

Referrals can be made by email to or by phone or text to 07543 244043.

Referral requests will be responded to as soon as possible on weekdays (excluding public holidays) and within a maximum of 48 hours. There is a voicemail service for you to leave a message.

More information

For more information, download our Evelina Mediation Service leaflet (PDF 48Kb), or pick up a copy from reception areas and on the wards. 


If you’d like to contact us for advice or help you can email us at or call/ text us on 07543 244043.