Outpatient appointments

Dad and daughter at cleft reception

Coronavirus (COVID-19) update for planned appointments

This page was last edited on 13 July 2020

If your child has a hospital appointment, please read the letter (and text) carefully as it will tell you if your appointment is in person or virtually (telephone or videoconferencing using Attend Anywhere software).

Please be aware, we are taking some extra steps at this time when visiting our hospital and community sites to make sure you and our staff are safe. Find out more about these in our ‘information for visitors’ section below.

See all our latest information on COVID-19.

Preparing for surgery 

We are offering some elective surgery at this time based on clinical need. Please be aware that there are currently special arrangements for surgery to ensure everyone’s safety.

Our leaflet, self-isolation guidance for surgery at Evelina London (PDF 523Kb), contains important instructions, which need to be followed or your child’s surgery may need to be cancelled.

If you have any questions, please speak to your surgical team.

If you or your child have symptoms of COVID-19

Please do not physically visit our hospital or community centres if you, your child or anyone in your household (including your extended bubble) have symptoms of COVID-19.

The main symptoms are:

  • high temperature
  • new, continuous cough
  • loss or change to your sense of smell or taste.

Find out what to do if you have symptoms on the NHS website.

Information for visitors

To reduce the spread of infection, we are currently restricting visitors to the hospital and our community sites:

  • For appointments, only one parent or carer should accompany their child.
  • For overnight stays, only one parent or carer may visit at a time. We are allowing two named parents or carers to visit but one at a time.
  • Siblings, other family members and friends will not be allowed to visit. We ask that they do not attend the hospital or community site. This will help us to minimise the number of people onsite and reduce the risk of spreading infection, to keep you and your family safe.

There may be exceptional circumstances to this, which we will discuss with you on an individual basis.


If you are looking for information about your child's hospital stay (admission) please visit our admissions page.

Your child's outpatient appointment

Arranging your child's outpatient appointment

If your child has been referred for an outpatient appointment, we will contact you to arrange the next available date.

You will receive written confirmation of all appointments as a posted letter.

Cancelling and rearranging your child's appointment

If you cannot make your child’s outpatient appointment, for example if you, your child or your household (including your extended bubble) have developed symptoms of COVID-19, please contact us as soon as you can.

By phone

Please call the paediatric appointments centre on 020 7188 4000.

By email

Please email paediatricappointment@gstt.nhs.uk. Please include the child’s name, hospital number (if known), date of birth and your contact telephone number.

Please also give full details of the appointment date, time and the name of the doctor/nurse.

On receipt of your email, we will cancel the existing appointment on the hospital’s booking system. Please tell us if you’d prefer to be contacted by phone or email and we will get back to you to agree a new date and time.

We are committed to seeing as many outpatients as we can each and every day. We try to allocate all available appointment times, even those that come about as a result of cancellations.

Please keep appointment times whenever possible, as the rescheduled date can be up to six weeks later.

If you do need to cancel, we will arrange another appointment time for your child as soon as possible.

Outpatient reminder text messages

We will send you a text message to remind you of your child's hospital appointment or admission date and time.

Please contact us if your mobile phone number changes by sending an email that includes the child’s full name, hospital number (if known) and date of birth to paediatricappointment@gstt.nhs.uk.

Contact us

Tel: 020 7188 4000
(7.45am-7pm, Monday to Friday)

©  Guy's and St Thomas' NHS Foundation Trust.
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