Outpatient appointments

Dad and daughter at cleft reception

Coronavirus (COVID-19) update for planned appointments

As we start to treat more people with the virus we will be postponing other non-urgent appointments, following guidance from NHS England. If your child’s appointment is postponed you will be contacted in advance by the team caring for your child. Please understand that this will only happen if completely necessary and is a measure to keep both your child and others safe. If your child has a hospital appointment, please attend as normal unless you hear otherwise.

Information for visitors

We are restricting visitors to two parents or named carers. Only one may visit at any time.

Siblings, other family members and friends will not be allowed to visit and we ask that they do not attend the hospital/community site. This will help us to minimise the number of people in the hospital/community site and reduce the risk of spreading infection to keep you and your family safe.  

There may be exceptional circumstances to this, which we will discuss with you on an individual basis.

For the latest information on coronavirus see our dedicated web page.


If you are looking for information about your child's hospital stay (admission) please visit our admissions page.

Your child's outpatient appointment

Arranging your child's outpatient appointment

If your child has been referred for an outpatient appointment, we will contact you to arrange the next available date.

You will receive written confirmation of all appointments as a posted letter.

Cancelling and rearranging your child's appointment

If you cannot make your child’s outpatient appointment, please contact us as soon as you can.

By phone

Please call the paediatric appointments centre on 020 7188 4000.

By email

Please email paediatricappointment@gstt.nhs.uk. Please include the child’s name, hospital number (if known), date of birth and your contact telephone number.

Please also give full details of the appointment date, time and the name of the doctor/nurse.

On receipt of your email, we will cancel the existing appointment on the hospital’s booking system. Please tell us if you’d prefer to be contacted by phone or email and we will get back to you to agree a new date and time.

We are committed to seeing as many outpatients as we can each and every day. We try to allocate all available appointment times, even those that come about as a result of cancellations.

Please keep appointment times whenever possible, as the rescheduled date can be up to six weeks later.

If you do need to cancel, we will arrange another appointment time for your child as soon as possible.

Outpatient reminder text messages

We will send you a text message to remind you of your child's hospital appointment or admission date and time.

Please contact us if your mobile phone number changes by sending an email that includes the child’s full name, hospital number (if known) and date of birth to paediatricappointment@gstt.nhs.uk.

Contact us

Tel: 020 7188 4000
(7.45am-7pm, Monday to Friday)

©  Guy's and St Thomas' NHS Foundation Trust.
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