Strike action is taking place across our services from Saturday 24 February to Wednesday 28 February. We'll contact your directly if your or your child's care is affected. We're sorry for any distress that delays to your care may cause.

Outpatient appointments

Your child's outpatient appointment

Arranging your child's outpatient appointment

If your child has been referred for an outpatient appointment, we'll contact you to arrange the date and time.

When we have made you an appointment we'll send you a letter with an appointment date and information about where to go when you arrive. We send this as a digital letter that you can open from a text or email. If you do not or cannot open it, we'll post it to you instead.

Cancelling and changing your child's appointment

If you cannot make your child’s outpatient appointment, please contact us as soon as possible to cancel or change the appointment.

Please keep appointment times whenever possible, as the rescheduled date can be up to 6 weeks later.

If you need to cancel we'll arrange another appointment time for your child as soon as possible.

By phone

Please call the paediatric appointments centre on 020 7188 4000.

By email

Please email paediatricappointment@gstt.nhs.uk. Please include the child’s name, hospital number (if you know it), date of birth and your contact telephone number.

Please also give full details of the appointment date, time and the name of the doctor or nurse.

When we receive your email, we'll cancel the existing appointment on the hospital’s booking system. Please tell us if you’d prefer to be contacted by phone or email and we'll get back to you to agree a new date and time.

Using the MyChart app

If you have proxy access for your child's MyChart account, you can cancel and manage some appointments using the app or website.

Our MyChart patient app page has information about requesting proxy access.

Outpatient reminder text messages

We'll send you a text message to remind you about your child's hospital appointment date and time.

Please email paediatricappointment@gstt.nhs.uk if your mobile phone number changes. Please include your child’s full name, hospital number (if you know it) and date of birth in the email.

Contact us

Phone: 020 7188 4000
Monday to Friday, 7.45am to 7pm

Are you looking for information about admissions?

If you're looking for information about your child's hospital stay (admission) please visit our admissions page.