Recently a text message was sent to some patients and carers from us by mistake. We're sorry for any confusion this has caused.
Strike action is taking place in September and October. We'll contact you directly if you or your child's appointment is affected.

Outpatient appointments

Dad and daughter at cleft reception

Coronavirus (COVID-19) update for planned appointments


If you have been contacted about bringing your child for a face-to-face appointment, a specialist doctor has decided this is best for your child. We want you to come to the appointment and would like to reassure you that we are doing all we can to minimise any risk.We are taking some extra steps at this time when visiting our hospital and community sites to make sure you and our staff are safe

See all our information on COVID-19

Please also do not come if you have been told to isolate due to travel or contact with other people who have tested positive for COVID-19. If this does happen please let our team know so your appointment can be offered to another family and we can reschedule your appointment to another time.

Your child's outpatient appointment

Arranging your child's outpatient appointment

If your child has been referred for an outpatient appointment, we will contact you to arrange the next available date.

You will receive written confirmation of all appointments either via a digital letter sent to your smart phone or via a posted letter.

Cancelling and rearranging your child's appointment

If you cannot make your child’s outpatient appointment, for example if you, your child or your household (including your extended bubble) have developed symptoms of COVID-19, please contact us as soon as you can.

By phone

Please call the paediatric appointments centre on 020 7188 4000.

By email

Please email Please include the child’s name, hospital number (if known), date of birth and your contact telephone number.

Please also give full details of the appointment date, time and the name of the doctor/nurse.

On receipt of your email, we will cancel the existing appointment on the hospital’s booking system. Please tell us if you’d prefer to be contacted by phone or email and we will get back to you to agree a new date and time.

We are committed to seeing as many outpatients as we can each and every day. We try to allocate all available appointment times, even those that come about as a result of cancellations.

Please keep appointment times whenever possible, as the rescheduled date can be up to six weeks later.

If you do need to cancel, we will arrange another appointment time for your child as soon as possible.

Outpatient reminder text messages

We will send you a text message to remind you of your child's hospital appointment  date and time.

Please contact us if your mobile phone number changes by sending an email that includes the child’s full name, hospital number (if known) and date of birth to

Contact us

Tel: 020 7188 4000
(7.45am-7pm, Monday to Friday)

Are you looking for information about admissions?

If you are looking for information about your child's hospital stay (admission) please visit our admissions page.

Information about surgery

Read all our information about preparing for surgery at this time.