If your child has been invited for a face-to-face appointment or procedure, it’s important you still come (even if local COVID-19 restrictions have changed).
To help keep everyone safe, only one parent or carer can attend. No other family or friends can visit.
See all our information about COVID-19, including steps we are taking to keep you safe.

Outpatient appointments

Dad and daughter at cleft reception

Coronavirus (COVID-19) update for planned appointments

This page was last edited on 6 October 2020

If your child has a hospital appointment, please read the letter (and text) carefully as it will tell you if your appointment is in person or virtually.

We are taking some extra steps at this time when visiting our hospital and community sites to make sure you and our staff are safe

See all our information on COVID-19.

Preparing for surgery 

It is very important that you read our information about preparing for surgery at this time. There are currently special arrangements for surgery to ensure everyone’s safety. If you have any questions, please speak to your surgical team.

If you or your child have symptoms of COVID-19

Please do not come to our sites if you, your child or anyone in your household have one of the symptoms of COVID-19, unless you need urgent care at our Emergency Department.

The main symptoms are:

  • high temperature
  • new, continuous cough
  • loss or change to your sense of smell or taste.

If you have any one of these symptoms, current NHS advice is to stay at home (self-isolate) – do not leave your home or have visitors. Read more about what to do: www.nhs.uk/coronavirus

Please also do not come if you have been told to isolate due to travel or contact with other people who have tested positive for COVID-19. If this does happen please let our team know so your appointment can be offered to another family and we can reschedule your appointment to another time.


If you are looking for information about your child's hospital stay (admission) please visit our admissions page.

Your child's outpatient appointment

Arranging your child's outpatient appointment

If your child has been referred for an outpatient appointment, we will contact you to arrange the next available date.

You will receive written confirmation of all appointments as a posted letter.

Cancelling and rearranging your child's appointment

If you cannot make your child’s outpatient appointment, for example if you, your child or your household (including your extended bubble) have developed symptoms of COVID-19, please contact us as soon as you can.

By phone

Please call the paediatric appointments centre on 020 7188 4000.

By email

Please email paediatricappointment@gstt.nhs.uk. Please include the child’s name, hospital number (if known), date of birth and your contact telephone number.

Please also give full details of the appointment date, time and the name of the doctor/nurse.

On receipt of your email, we will cancel the existing appointment on the hospital’s booking system. Please tell us if you’d prefer to be contacted by phone or email and we will get back to you to agree a new date and time.

We are committed to seeing as many outpatients as we can each and every day. We try to allocate all available appointment times, even those that come about as a result of cancellations.

Please keep appointment times whenever possible, as the rescheduled date can be up to six weeks later.

If you do need to cancel, we will arrange another appointment time for your child as soon as possible.

Outpatient reminder text messages

We will send you a text message to remind you of your child's hospital appointment or admission date and time.

Please contact us if your mobile phone number changes by sending an email that includes the child’s full name, hospital number (if known) and date of birth to paediatricappointment@gstt.nhs.uk.

Contact us

Tel: 020 7188 4000
(7.45am-7pm, Monday to Friday)

©  Guy's and St Thomas' NHS Foundation Trust.
King's Health Partners logo