Coronavirus (COVID-19) update for planned appointments

This page was last edited on 29 September 2020

If your child has a hospital appointment, please read the letter (and text) carefully as it will tell you if your appointment is in person or virtually (telephone or videoconferencing using Attend Anywhere software).

Please be aware, we are taking some extra steps at this time when visiting our hospital and community sites to make sure you and our staff are safe. Find out more about these in our ‘information for visitors’ section below.

See all our latest information on COVID-19.

Preparing for surgery 

We are now reopening our theatres for routine elective surgery following a brief period of reduced operating. We are continuing to offer urgent and emergency operations and procedures, and we have begun booking patient’s from our previous waiting lists. 

Please be aware that there are currently special arrangements for surgery to ensure everyone’s safety.

Find out how to prepare for surgery at this time by reducing your child’s risks (PDF 404Kb). At present, there are three steps you need to follow, or unfortunately your surgery may be cancelled.

These are:

  1. Social distancing (PDF 524Kb)
  2. Self-isolating  (PDF 430Kb)
  3. Pre-admission swab for coronavirus

If you have any questions, please speak to your surgical team.

If you or your child have symptoms of COVID-19

Please do not come to our sites if you, your child or anyone in your household have one of the symptoms of COVID-19:

The main symptoms are:

  • high temperature
  • new, continuous cough
  • loss or change to your sense of smell or taste.

If you have any one of these symptoms, current NHS advice is to stay at home (self-isolate) – do not leave your home or have visitors. Read more about what to do:

Please also do not come if you have been told to isolate due to travel or contact with other people who have tested positive for COVID-19. If this does happen please let our team know so your appointment can be offered to another family and we can reschedule your appointment to another time.

Information for visitors

To reduce the spread of infection, we are currently restricting visitors to the hospital and our community sites:

  • For appointments, only one parent or carer should accompany their child.
  • For overnight stays, only one parent or carer may visit at a time. We are allowing two named parents or carers to visit but one at a time.
  • Siblings, other family members and friends will not be allowed to visit. We ask that they do not attend the hospital or community site. This will help us to minimise the number of people onsite and reduce the risk of spreading infection, to keep you and your family safe.

There may be exceptional circumstances to this, which we will discuss with you on an individual basis.

If you are looking for information about your child's outpatient appointment, please visit our appointments page.

Your child's hospital admission (stay)

Arranging your child's hospital stay

If your child needs to be admitted to hospital, for example for an operation or procedure that requires an overnight stay, we will contact you with the details.

The waiting time for admission depends on the length of the waiting list for the service that will be seeing your child. We work closely with the surgeons to place your child in the most appropriate appointment slot.

Our hospital policy means that we can only offer you two dates for surgery. If you are unable to attend either of these dates, we will refer you back to your GP.

You will receive written confirmation by letter.

What happens if my child is unwell?

If you are no longer able to bring your child in for their procedure due to illness, please call the pre-assessment clinic on 020 7188 7188, ext 56222, Monday to Friday, 9am-5pm.

Outside of these hours, please bleep 0821. To bleep, call 020 7188 7188 and choose the option for the bleep system. Once connected, follow the instructions to bleep number 0821 and wait for the response.

You will need to list your child's name, date of birth, hospital number (found on your child's admissions and appointment letters), date of admission and consultant name if known.

Cancelling your child's hospital stay

If you need to cancel your child’s hospital admission, for example if you, your child or your household (including your extended bubble) have developed symptoms of COVID-19, please call our admissions centre on 020 7188 9098 and choose from the nine options provided to speak to the team who is caring for your child. A full list of the options available can be found in the orange contact us box on this page.


Admission information for operation or planned tests (PDF 142Kb)

Frequently asked questions about paediatric admissions (PDF 147Kb)

Other website pages you might find interesting

Read our latest information on COVID-19

Pre-assessment clinic
Some information that will help you prepare for the pre-assessment clinic.

Having an anaesthetic
Information about what to expect when your child is having a general anaesthetic

On the day of your child's operation
Watch a video about how you can prepare your child for an operation or planned test.

Contact us

If your child is unwell call: 020 7188 7188, ext 56222

To cancel your child's admission call: 020 7188 9098

Then choose from the following options to speak to the service that is caring for your child:

Option 1: ENT (ear, nose and throat)
Option 2: general medicine/paediatrics
Option 3: MRI, PET and CT scans needing an anaesthetic
Option 4: MRI scans not needing an anaesthetic
Option 5: kidney/urology

Option 6: bladder

Option 7: general surgery and tongue-tie
Option 8: cleft and plastics
Option 9: metabolic, lumbar puncture, neurology and botox
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