Help with travel

Patient transport service

You may be entitled to use our patient transport service if you or your child is unable to use public transport, for example due to disability or illness.

To find out whether you qualify to use this service, a member of the patient transport assessment team will need to assess you. This involves a short telephone interview and is completely confidential. The assessment has to be carried out at least 48 hours before your appointment.

If you think you may be eligible, please call 020 7188 2888.

Help with travel costs

You may be able to claim back some of your travel costs to Evelina London Children's Hospital.

Claiming for public transport

If you are on a low income or benefits you may be entitled to reclaim your travel costs to and from hospital. You'll need to provide proof that you are receiving one of the following:

  • income support
  • working families tax credit
  • working disabled person tax credit
  • income based job seekers allowance
  • a certificate of low income called an HC2 (AG2) or HC3 (AG3)

Please let the reception staff know you want to claim back transport fares when you arrive for your appointment. They can fill out the right form for you.

To reclaim the money, take the completed form and proof of your travel costs to the cashier's office. You can find this at St Thomas' Hospital, on the ground floor, North Wing corridor (opposite the hairdresser).

Claiming back congestion charge payments

Evelina London is located in the congestion charge zone, but you may be eligible to claim back your congestion charge if your child:

  • has a weakened immune system
  • needs regular therapy or assessment, or
  • needs to have multiple surgeries

You'll need to pay the congestion charge for the day that you drive to the hospital. At your child's appointment, the staff caring for them will assess whether they are eligible for reimbursement.

If they are, you'll need to provide your congestion charge receipt or receipt number, and the registration number of the vehicle that you travelled in to your appointment.

A travel claim form will be completed and signed by your doctor, nurse or other health professional. You'll then be able to claim the charge back at our cashier's office. You can find this at St Thomas' Hospital, on the ground floor, North Wing corridor (opposite the hairdresser).

Find out more about the congestion charging NHS reimbursement scheme on the Transport for London website.

Patient transport service

To see if your child is eligible for patient transport, please call us for an assessment.

Phone: 020 7188 2888

Cashier's office


Ground floor, North Wing corridor (opposite the hairdressers)
St Thomas' Hospital
Westminster Bridge Road
London SE1 7EH


020 7188 2329

Opening hours

Monday to Thursday: 9.30am to 2pm, 2.30pm to 4.30pm

Friday: 9.30am to 2pm, 2.30pm to 4.15pm