A cartoon image that shows a healthcare worker receiving a phonecall and then transforming into some personal protective equipment. The health worker is saying "Quick, someone needs our help!"

What to expect

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Feeling worried about your appointment? 

Because of COVID-19 (also known as coronavirus), we know that you might be feeling worried about coming to our hospital or community centres for an appointment, but we are doing lots of extra things to keep you safe during your visit.

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 More appointments by telephone or video call

We are organising more of our appointments by telephone or by video at the moment.

This means you might not need to travel to your appointment and can have it at home instead.

We will only invite you to come to a face-to-face appointment if you really need one. 

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Face-to-face appointments might feel a bit different

  • If you need to come to our hospital or community centres for a face-to-face appointment, you might notice that there there are fewer families around. Having more appointments by telephone and video call, means that our buildings might feel less busy. Having less people inside our buildings helps to keep you safe.

  • Katie Draws drawing wholeYou might also notice that our staff look a bit different. Our staff will be wearing masks, gloves and other personal protective equipment (PPE) at the moment to keep you as safe as possible. Here is a funny cartoon by the artist Katie Chappell, which you can find in our buildings, explaining why this might make us look a bit silly! Please don't worry, all our staff are still really friendly and always try to make you happy and comfortable.

  • If you are a young person over the age of 11, we encourage you to wear a face covering if you feel comfortable to do so. We also expect all adults to wear them in line with Government guidance. If you are not already wearing them, we'll provide masks when you arrive. We know masks can feel a bit strange. Thank you for helping us to keep everyone safe.

  • Remember that you can speak to us if you feel unsure about anything or have any questions.
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What do you need to do when you arrive at our hospital or community site for an appointment?

Our reception at Evelina London. A member of staff is wearing a face mask.You will come to your appointment with one member of your family or a carer.

When attending appointments, all children and young people over the age of 11, are encouraged to wear face coverings. All adults should wear them in line with Government guidance regarding face coverings in hospitals and enclosed spaces. If you're not already wearing them, we can provide masks when you arrive. Please be aware that Public Health England do not recommended face coverings for children under the age of 3. 

There will be hand gel at our entrances to clean your hands.

You will go to the reception desk and tell the adult your name and then you can sit down.

Many people will be wearing face masks. Some people may talk to you and you may play some games. It is good not to get too close to other people if you can. This is to help everyone stay safe.

You will go to your appointment. You might be examined by a doctor or nurse. Your family member or carer might come with you or might wait for you in a different room.

After your appointment, you can use hand gel to clean your hands again, and you will wear your masks when you walk out of our building. You should try not to get too close to other people as you leave the hospital.

Watch a film about what to expect

This video explains how Guy's and St Thomas', including Evelina London, are keeping everyone safe.

Useful links about COVID-19 

Read our latest information about COVID-19.

Learn more about our virtual appointments.

Find our more about how we are keeping you safe.

Are you having trouble sleeping? Read tips for families from our Evelina London sleep team.


©  Guy's and St Thomas' NHS Foundation Trust.
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