What to expect on the Neonatal Unit

What to expect on the unit

Having your baby admitted to a neonatal unit can be a frightening and worrying time. Our doctors and nurses will help you deal with this experience by giving you clear information and helping you to understand the treatment your baby needs. They will also offer you emotional and practical support throughout your baby’s stay.

We will try to involve you in your baby’s care as much as possible. Please speak to a member of your neonatal care team if you have any questions about your baby's care.

Please see our patient leaflet Welcome to the Neonatal Unit (PDF 114Kb) for more information about the unit, including:

  • what to bring for your baby's stay
  • visiting hours and accommodation arrangements
  • breastfeeding information
  • hospital facilities.

The Neonatal Unit ward page also has useful information about the unit such as visiting hours and how to find us.

Counselling and support

We understand that having a sick or premature baby can be extremely stressful for parents and so we offer you support through either our psychologist, family support counsellor or a member of our spiritual healthcare team.

Please ask any of our nursing or medical staff if you'd like to access this support. 

We also run a parent support group every Tuesday at 1.30pm, in the parents' room on the unit. All parents are welcome for support and the chance to have a chat.


Neonatal Unit main reception

Tel: 020 7188 4045

Outreach team

Tel: 020 7188 4025 

How to find us

Neonatal Unit 
Sixth floor, North Wing
St Thomas' Hospital
Westminster Bridge Road
London SE1 7EH

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