What to expect on the Neonatal Unit

What to expect on the unit

Having your baby admitted to a neonatal unit can be a frightening and worrying time. Our doctors and nurses will help you deal with this experience by giving you clear information and helping you to understand the treatment your baby needs. They will also offer you emotional and practical support throughout your baby’s stay.

As a Family Integrated Care unit we will involve you in your baby’s care as much as possible. For us to work together as a team caring for your baby, we would ask the following from you as parents:

  • Come and be present
  • You have 24 hour access to NNU. Be with your baby as much as possible. Call between 8.30-9.30am to plan the day.
  • We will help you to hold, comfort and care for your baby. It may take time to build up your confidence.
  • Join ward rounds. These happen in the mornings from 9am.

In the morning and evening (6.30-8.30), parents are asked to spend time quietly with their baby during quiet handover. Staff will be prioritising handing over information to staff on the next shift, completing tasks and safety checks. Where possible please do not disturb staff during this time. Non-urgent – questions and assistance will be attended to after quiet handover. During this time we may shut the blinds and lower the lights to create a quiet calm environment for your baby.

Please speak to a member of your neonatal care team if you have any questions about your baby's care

Please see our patient leaflet Welcome to the Neonatal Unit (PDF 114Kb) for more information about the unit, including:

  • what to bring for your baby's stay
  • feeding information
  • supporting your baby’s development
  • hospital facilities

The Neonatal Unit ward page also has useful information about the unit such as visiting hours and how to find us.



Neonatal Unit main reception

Tel: 020 7188 4045

Outreach team

Tel: 020 7188 4025 

How to find us

Neonatal Unit 
Sixth floor, North Wing
St Thomas' Hospital
Westminster Bridge Road
London SE1 7EH

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