If your child has been invited for a face-to-face appointment or procedure, it’s important you still come unless you hear otherwise.
To help keep everyone safe, only one parent or carer can attend. No other family or friends can visit.
See all our information about COVID-19, including steps we are taking to keep you safe.

Phoning or writing to your child

We understand that you and your family and friends will want to keep in contact with your child when they are in hospital.

There are many ways you can keep in contact, such as calling the ward, calling your child directly or writing a letter. 

Calling the ward

You can call the hospital switchboard and ask for the ward they are staying on. To protect patient confidentiality, we can only give limited information over the phone.

Calling your friend or relative directly

In most cases, you can also call your child using their bedside phone. However, you will be charged at a premium rate for these calls.

You may be able to call them on their mobile phone. Mobile phones are not allowed in certain areas of the hospital, so please check with the ward staff.

Writing a letter

You can write to patients in hospital. Please make sure you address the letter or card with their full name, the name of the ward and the correct hospital address (Evelina London Children’s Hospital, St Thomas’ Hospital, Westminster Bridge Road, London SE1 7EH.)

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