If you are a parent or carer of a child or young person attending school or living in Lambeth or Southwark, you can confidentially message qualified nurses about your child’s health or health related topic. We are here during school holidays too!
Help via text message can be given about a range of issues including:
- emotional health and wellbeing
- online safety
- changes in behaviour or mood
- keeping healthy
- keeping safe
- growing up
- dental health
- support with medical conditions in school
The service is available Monday to Friday 9am to 5pm year round (excluding bank holidays).
Texts will be responded to within one working day (an automatic bounce-back will be sent if a message is received out of hours but someone will respond once the service opens).
ParentLine and ChatHealth are supported by the Children and Young People’s Health Partnership (CYPHP) which brings together organisations and families in Lambeth and Southwark to improve everyday healthcare for local children and young people.
We might inform someone if we are concerned about the safety of you, your child or someone else but we would usually speak to you first. Your messages are stored and can be seen by other healthcare staff who follow the same confidentiality rules.
We aim to reply to you within one working day and you should get an immediate message back to confirm we have received your text. Texts will only be seen between 9am and 5pm Monday to Friday (excluding bank holidays). If you need help before you hear back from us, contact your GP, nearest walk-in centre or dial 111. If it is an emergency call 999 or go to the Emergency Department (A&E).
Our text number does not receive voice calls or MMS picture messages. We support messaging from UK mobile numbers only (which does not include messages sent from landlines, international mobile numbers and some ‘number masking’ mobile apps). To prevent the health professional from sending messages to you, text STOP to our number.
Messages are charged at your usual rates.