If your child has been invited for a face-to-face appointment or procedure, it’s important you still come unless you hear otherwise.
To help keep everyone safe, only one parent or carer can attend. No other family or friends can visit.
See all our information about COVID-19, including steps we are taking to keep you safe.

school nursing advice line for parents

Parent or carer? You can  text a school nurse on 07520 631 130

About ParentLine

If you are a parent or carer of a child or young person attending school or living in Lambeth or Southwark, you can confidentially message qualified nurses about your child’s health or health related topic. We are here during school holidays too! 

Help via text message can be given about a range of issues including:

  • emotional health and wellbeing
  • online safety
  • changes in behaviour or mood
  • keeping healthy
  • bedwetting
  • sleep
  • bullying
  • keeping safe
  • growing up
  • dental health
  • support with medical conditions in school

The service is available Monday to Friday 9am to 5pm year round (excluding bank holidays).

Texts will be responded to within one working day (an automatic bounce-back will be sent if a message is received out of hours but someone will respond once the service opens).

ParentLine and ChatHealth are supported by the Children and Young People’s Health Partnership (CYPHP) which brings together organisations and families in Lambeth and Southwark to improve everyday healthcare for local children and young people.


We might inform someone if we are concerned about the safety of you, your child or someone else but we would usually speak to you first. Your messages are stored and can be seen by other healthcare staff who follow the same confidentiality rules.

We aim to reply to you within one working day and you should get an immediate message back to confirm we have received your text. Texts will only be seen between 9am and 5pm Monday to Friday (excluding bank holidays). If you need help before you hear back from us, contact your GP, nearest walk-in centre or dial 111. If it is an emergency call 999 or go to the Emergency Department (A&E).

Our text number does not receive voice calls or MMS picture messages. We support messaging from UK mobile numbers only (which does not include messages sent from landlines, international mobile numbers and some ‘number masking’ mobile apps). To prevent the health professional from sending messages to you, text STOP to our number.

Messages are charged at your usual rates.


ParentLine Number

Text: 07520 631 130                     

We are here during school holidays too! 

The ParentLine number is a text number only. It cannot receive phone calls.

This number is confidential and is for use by parents and carers of children and young people in Lambeth and Southwark.

A text message service is also available for young people, find out more about ChatHealth.

©  Guy's and St Thomas' NHS Foundation Trust.
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