How to get an appointment
Once your referral has been accepted, we'll send you a notification about your child’s appointment.
This notification will be sent by post, email or text message.
Your appointment may be:
Changing or cancelling your appointment
Phone: 020 7188 6245
Please tell us as soon as possible if you need to change or cancel your appointment so we can offer it to another patient.
Before your appointment
Please make sure you bring:
- your child's hearing aids
- any medical records related to your child's hearing
If you need an interpreter during your appointments, please let us know. We can arrange interpreters for all languages, including British Sign Language (BSL).
If you find it difficult to lip read, please let us know. We can type the information you need.
We can use captions during video appointments.
What to expect at your appointment
Your appointment can vary based on the appointment type and what your child has been referred for. Testing will also vary based on your child's age.
The implant assessment takes place over a number of appointments.
The length of time between your child's referral and their operation will vary depending on their needs and situation.
After your appointment
We'll assign your child key workers at your first appointment. They'll let you know the best contact details for you to use after the appointment.
If your child receives a hearing implant we'll show you how to:
- manage your child's hearing implant equipment
- programme the hearing implant processor over time
- monitor your child's progress
- support their listening development
- work with your local team
We'll offer you a combination of face-to-face and virtual appointments.
We may also visit your child's home and school.
Most of your appointments will take place in the first 12 months. After this, we'll continue to see your child over a longer period of time.