Your child's appointment with the audiology service

This page explains what you and your child can expect at your audiology appointment:

How do I get an appointment?

Once your referral has been accepted, you will receive a phone call to arrange a convenient time for your child's appointment. If you miss a call from our service, please call the appointments line on 020 3049 8592.

Confirmation of your appointment, along with a map of the clinic location will be sent to you by post, or via email if requested. You will also receive a text message reminder before your appointment.

Please check the clinic location on your appointment letter carefully. You can also find information about where to find our clinics on the community services page.

Changing or cancelling your appointment

If you need to change or cancel your child’s appointment for any reason, please call the appointments line on 020 3049 8592.

Please tell us as soon as possible so we can offer the appointment to another patient.

Before Your Appointment

It may be helpful to watch our video’s so that you and your child know what to expect in your audiology appointment. You can watch the video about your baby’s hearing test if bringing your newborn.  Hospital visits can be difficult for some children, you can watch our video about your visit to children’s audiology with your child to help prepare them for their appointment.

If your child is attending our Hummingbird clinic, you will be asked a series of questions over the phone at the time of booking to help prepare the room for you and your child’s appointment. Along with the videos, we will also provide you with a story booklet 'I’m having my hearing checked at hospital’. This booklet explains what will happen on the day of your visit to the clinic using a clear written explanations and symbols to support the story. We recommend that you read the story booklet with your child every day for a least a week leading up to the day of your appointment.

If you as the parent or legal guardian are unable to bring your child to an appointment, please give the family member or carer who is bringing them a letter with your written consent.

Young adults over the age of 16 can attend their appointment alone.

During your appointment

What happens during your appointment may vary on their age and the appointment type they are attending, please see the information below to help you know what to expect from the appointment:






General enquiries

Tel: 020 3049 8560


Tel: 020 3049 8592

How to find us

Children and young people's audiology centre
2nd floor, South Wing, staircase C
St Thomas' Hospital
Westminster Bridge Road
London SE1 7EH

This department is only accessible via lift/staircase C.

Map of Second Floor, South Wing, St Thomas' Hospital (PDF 219Kb)

Community clinics

Gracefield Gardens (Lambeth)
2-8 Gracefield Gardens
London SW16 2ST

Sunshine House (Southwark)
27 Peckham Road
London SE5 8UH

Kaleidoscope (Lewisham)
32 Rushey Green
London SE6 4JF