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Your child's appointment with the audiology service

Clinic information

General clinics are held in the children's and young people's audiology department, 2nd floor, South Wing, staircase C, St Thomas' Hospital. They take place every day, Monday to Friday. 

Our Hummingbird Clinic also takes place in the children and young people's audiology department at St Thomas'. This clinic provides specialist hearing assessment for autistic and complex needs children.

We also hold community clinics at:

These do not have set days.

How to find us

Our hospital service is based at St Thomas' Hospital, 2nd floor, South Wing, staircase C.

Directions: from the main entrance at St Thomas' Hospital, follow the signs for South Wing and take lift C or the stairs to the second floor. Turn right out of the lift or at the top of the stairs, and the entrance to the children and young people's audiology centre is through the double doors.

Information about where to find our community clinics can be found in the green box on the right hand side of this page.

How do I get an appointment?

We operate a 'partial booking' system. Once your referral has been accepted, you will receive a letter asking you to call the appointments office on 020 3049 8592 to book a convenient time for your child's appointment.

Confirmation of your appointment, along with a map of the clinic location and a questionnaire, will be sent to you by post.

Please check the clinic location on your appointment letter carefully. You can also find information about where to find our clinics on the community services page.

Cancelling or changing your appointment

If you need to change your appointment, please contact the appointments office on 020 3049 8592 at least two days before your appointment so we can offer the appointment to another patient.

Before your appointment 

Please bring your completed questionnaire, which will be sent together with the appointment confirmation letter for your child’s first appointment. We will let you know if you need to bring anything else with you.

What can I expect at my appointment?

Usually, all children are seen by two audiologists. An appointment lasts between half an hour to two hours, depending on the clinic your child needs to visit (this will be stated in the confirmation appointment letter).

Girl having a hearing test

There are a number of tests that can be used to find out about your child’s hearing. The kind of tests we do will depend on your child’s age and development stage. Often we may use headphones to find out more about your child's ears. It can be helpful if you practice using headphones with your child at home before your appointment with us.

Hearing aids

If your child has been given a hearing aid and it gets lost or broken, you can book a hearing aid maintenance appointment at St Thomas' Hospital, Sunshine House or Kaleidoscope to get a replacement/loan hearing aid.

Appointments can be booked at short notice by calling our appointments line on 020 3049 8592.

Please note that we do not hold 'walk-in' hearing aid repair clinics at any of our locations.

Alternatively, any hearing aids needing repair can also be sent to the children and young people's audiology centre at St Thomas' Hospital. The postal address for this can be found in the green box on the right hand side of this page. A loan hearing aid will be sent to you within 48 hours if your child needs one while the broken hearing aid is being repaired.

After your appointment 

The results of the appointment are discussed with you on the day, with a written report sent to you afterwards.

Useful websites




General enquiries

Tel: 020 3049 8560

Email: gst-tr.CYPACenquiries@nhs.net


Tel: 020 3049 8592

How to find us

2nd floor, South Wing, staircase C
St Thomas' Hospital
Westminster Bridge Road
London SE1 7EH

This department is only accessible via lift/staircase C.

Map of Second Floor, South Wing, St Thomas' Hospital

Community clinics

Gracefield Gardens (Lambeth)
2-8 Gracefield Gardens
London SW16 2ST

Sunshine House (Southwark)
27 Peckham Road
London SE5 8UH

Kaleidoscope (Lewisham)
32 Rushey Green
London SE6 4JF 

©  Guy's and St Thomas' NHS Foundation Trust.
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