Your child's appointment with the audiology service

How to get an appointment

Once your referral has been accepted, we'll call you to arrange a convenient time for your child's appointment. If you miss a call from our service, please call the appointments line on 020 3049 8592.

When we have made you an appointment we'll send you a letter with an appointment date and information about where to go when you arrive. We send this as a digital letter that you can open from a text or email. If you do not or cannot open it, we'll post it to you instead.

We'll also send you a text message reminder before your appointment.  Please let us know if your phone number changes.

Please check the clinic location on your appointment letter and text carefully. You can also find information about where to find our clinics on the community services page.

Changing or cancelling your appointment

If you cannot make your child's appointment, please contact us as soon as possible to cancel or change the appointment.

Please keep appointment times whenever possible, as the rescheduled date can be up to 6 weeks later.

If you need to cancel we'll arrange another appointment time for your child as soon as possible.

By phone

Please call us on 020 3049 8592.

By email

Please email gst-tr.CYPACEnquiries@nhs.net. Please include your child's name, hospital number (if you know it), date of birth and full details of the appointment date and time.

When we receive your email, we'll cancel the existing appointment on the hospital’s booking system. Please tell us if you’d prefer to be contacted by phone or email and we'll get back to you to agree a new date and time.

Using the MyChart app

If you have proxy access for your child's MyChart account, you can cancel and manage some appointments using the app or website.

Our MyChart patient app page has information about requesting proxy access.

By text

The text message reminders we send you will include an option to request that the appointment is cancelled or rebooked. If you choose either of these responses, our appointments team will contact you to discuss and rebook.

Before your appointment

It may be helpful to watch our videos about what you and your child can expect in your audiology appointment. You can watch a video about your baby's hearing test if you're bringing your newborn. Hospital visits can be difficult for some children, you can watch our video about your your visit to children's audiology with your child to help prepare them for their appointment.

If your child is attending our Hummingbird clinic, we'll ask you some questions over the phone when we book your appointment to help prepare the room for your child's appointment. If you as the parent or legal guardian cannot bring your child to an appointment, please give the family member or carer who is bringing them a letter with your written consent.

Young adults over the age of 16 can attend their appointment alone.

During your appointment

What happens during your appointment may vary on your child's age and the type of appointment you're attending.

 

 

 

 

Contacts

General enquiries

Phone: 020 3049 8560

Email: gst-tr.CYPACEnquiries@nhs.net

Appointments

Phone: 020 3049 8592

How to find us

Children and young people's audiology centre
2nd floor, South Wing, staircase C
St Thomas' Hospital
Westminster Bridge Road
London SE1 7EH

This department is only accessible via lift/staircase C.

Map of Second Floor, South Wing, St Thomas' Hospital (PDF 219Kb)

Community clinics

Gracefield Gardens (Lambeth)
2-8 Gracefield Gardens
London SW16 2ST

Sunshine House (Southwark)
27 Peckham Road
London SE5 8UH

Kaleidoscope (Lewisham)
32 Rushey Green
London SE6 4JF