If your child has been invited for a face-to-face appointment or procedure, it’s important you still come unless you hear otherwise.
To help keep everyone safe, only one parent or carer can attend. No other family or friends can visit.
See all our information about COVID-19, including steps we are taking to keep you safe.

Snow Fox ward

Planned care ward

Coronavirus (COVID-19)- updated information for visitors

We are restricting visitors to two parents or named carers. Only one may visit at any time.

Siblings, other family members and friends will not be allowed to visit, and we ask that they do not attend the hospital site. This will help us to minimise the number of people in the hospital and reduce the risk of spreading infection to keep you and your family safe.  

There may be exceptional circumstances to this, which we will discuss with you on an individual basis.

Read our latest information on coronavirus.


First floor, South Wing, staircase D, St Thomas' Hospital (219Kb)

""Directions: from the main North Wing entrance, turn right at the reception, then left into North Wing. Follow the corridor down through to South Wing, take lift D to the first floor and follow signs for Snow Fox ward.

Snow Fox is a planned care ward with unique artwork in each bay.






Information for visitors

  • Visiting hours are when the unit is open – 8am-8pm Monday to Friday.
  • No more than two visitors per bed at once.
  • Visiting children must be supervised by an adult.
  • There is a mobile phone charging station by each bed.
  • Always clean your hands with alcohol gel when you enter or leave the ward to reduce the risk of infection.
  • If you have been in contact with someone who has chicken pox, speak to the nurse in charge before entering the ward. Some of the children are very sensitive to infections.
  • Please speak to your nurse about visiting if you have symptoms of cold or flu, or have diarrhoea or vomiting.


Hot and cold food is available for patients throughout the day. Water, squash drinks, milk, tea and coffee can be provided at any time from the kitchen.

If your child has any food allergies or special dietary requirements please tell your nurse.

Parents’ accommodation

One parent is allowed to stay with their child overnight. There is a pull-out bed at every bedside. For information about other places to stay, see accommodation.

Parents' room

There is a room in which parents, patients and families can relax. This room has a kettle and fridge, and tea and coffee is provided. You can bring and store your own food in this room if you wish. Make sure any food you leave in the parents' room is labelled with your child's name and the date.



Reception: 020 7188 4670

Matron: Cavette Castillo

Sister: Charlotte Taylor

Ward educator: Joanna Bridgeman

How to find us

Snow Fox is on the first floor, South Wing, St Thomas' Hospital

©  Guy's and St Thomas' NHS Foundation Trust.
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